환불 정책

Returns

We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, unopened, and in its original packaging. For hygiene and safety reasons, opened or used skincare products cannot be returned unless they arrived damaged or defective.

To start a return, contact us at the email address listed on our Contact page with your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us within 7 days if any item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right with a replacement or refund at no additional cost.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be issued to your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

The fastest way to receive the item you want is to complete a return for the original item and place a new order once the return is accepted.